GS2 · 10 marks · 150 words

The evolution of e-governance from mere information to transformation is critically based on the pillar of technology. In this context, analyze how the usage of technology in governance has facilitated effective public service delivery?

Answered by 4 toppers · CSE 2022

Syllabus: Important aspects of governance, transparency and accountability, e-governance- applications, models, successes, limitations, and potential; citizens charters, transparency & accountability and institutional and other measures.

How toppers approached it

From all 4 answers · about 140 words · 50% drew a diagram.

Opening

  • A definition3 of 4
  • No separate opening1 of 4

Body

  • Points4 of 4

Close

  • A way forward3 of 4
  • A summary1 of 4

The toppers’ answers

Tanmai KhannaAIR 61 · CSE 2022 · 152 wordsTheir whole copy

Opening

E-governance is a tool that has gotten a huge fillip due to the proliferation of internet and smartphones in India.

It has facilitated effective public service delivery, made information accessible, and reduced corruption and leakages by the following initiatives:

Body · points

→ Jan Dhan Yojana, Aadhar and mobile (JAM trinity) has made it possible for an individual to directly receive benefits from schemes like PMGKY, and facilitated easy access to credit.

→ Cowin app during COVID-19 offered

a way to ensure impartial and fair access to life-saving vaccines.

→ Mahila e-haat: An e-commerce tool to provide market access to women entrepreneurs.

→ e-lok adalat, e-courts have made the judiciary accessible to the common man.

→ Kisan call centres, e-choupal and e-NAM have provided farmers with information to make agriculture profitable and provide a national market without depending on APMC middlemen.

Close · a summary

These initiatives have made accessing services easier, free of corruption as well as leakages.

More on E-Governance

Digital delivery, its models, reach and limits.

All GS2 questions on E-Governance