Kumud MishraAIR 69 · CSE 2024 · 146 wordsTheir whole copy
Opening · a definition
Emotional intelligence in the administration and governance aims at managing and facilitating the emotions of the citizens.
Body · points
Significance and application of EI in administration
Promotes self awareness among civil servants. → E.g. Prasanth Nair becoming the 'collector bro'.
Aims at self regulation and social management with high fortitude. → E.g. Durga shakti Nagpal's action against sand mining mafias.
Promotes motivation to work for the public welfare. → E.g. Rohit Bansal, IAS with the help of MNREGA workers rejuvenated the Sot river in Sambhal.
It promotes empathy to work for the marginalized groups. → Vrinda Shukla, IPS dedicating her life to girls education.
The EI facilitates effective dialogue and communication with the citizens. → Sanyukta Parashar's role in countering Bodo militancy.
Close · a summary
Thus, the EI helps in making governance more citizen centric with thrust on 'good governance' and Sevottam model (2nd ARC).
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