Question 1(a) · 10 marks · 220 words written
Opening · a definition
Civil Service Accountability can be defined as the answerability of actions, decisions and official work of civil servants to the public and all stakeholders (government, international bodies, courts & justice system etc.)
Lacunaes in current accountability of civil services:
Body · points
(1) Lack of grievance redressal mechanism leads to civil servants not being accountable. → for eg: Citizen charters have not been adopted in over 80% of government departments.
→ Poor implementation of SEVOTTAM model of governance.
(2) Lack of feedback & control through Social Audits, citizen report cards etc. → even mandated social audits in MGNREGA not implemented.
(3) Delays in RTI inquiries & lack of proper data & information management i.e. government officers.
Hence, from accountability perspective, services have not been satisfactory.
Emotional Intelligence & Accountability
Emotional intelligence refers to the development of analytical & cognitive ability with respect to various emotions such as anger, etc.
It entails: (1) Self-Regulation (2) Self-monitoring (3) Autonomy (4) Feedback
Close
Accountability is directly related to regulation, control, monitoring & reporting when needed.
Emotional intelligence develops both internal accountability for a civil servant as well as external accountability towards the public.
For eg: A highly emotionally intelligent civil servant such as IPS will be able to act with restraint in times of mob/crowd control as well as exercise force only when needed in dire circumstance.