AIR 529 · CSE 2022 · GS2 · 48 pages

Ghazalpreet Kaur: GS2 answer copy

18 answers by Ghazalpreet Kaur, as written in the test. Each question opens a page with how other toppers answered it.

The questions

The answers

Question 1 · 214 words written

What is the difference between e-governance and m-governance? Analyze the benefits of m-governance over e-governance in the Indian context.

Opening · a definition

e-governance is the governance technique which involves the use of information and technology tools to provide various government services. m-governance is the recent phenomenon, which is a subset of e-governance, which involves the use of mobile phones to avail all the services in hand.

Body · points and prose

Differences :

e-governancem-governance
→ wider term to include various modes of service delivery online like community service centres, mobile phones etc. even at home using computers, laptops→ narrow term to include governance through mobile phones.

Benefits of m-governance over e-governance

1.) Reach → Mobile phone penetration in India increased tremendously. India is the 2nd largest producer of mobile phones.

  1. Accessibility → Mobile phones help to avail services in hand, rather than going to government departments/agencies to avail services. India needs to provide it to 1 billion population
  2. Affordability = cost of travel decreases
  3. More user friendly
  4. Faster service delivery.

No doubt, there are immense benefits, but there are challenges as well:

  1. Smart phones are not affordable (cheaper than laptops/computers (e-gov))
  2. Digital literacy
  3. Internet availability

Close · a way forward

Government has adopted various methods to boost m-governance - payment interfaces (BHIM app, AEPS etc.) These have immense capability to give SMART citizen friendly governance.