Rohan was a new intern at ABC computers, a company that deals in assembling and sales of desktops. ABC computers is a leading company in its field, and it was a dream come true for Rohan to get an opportunity to intern at the company. Rohan is an ethical and upright person who does his duty with utmost sincerity and dedication. Rohan's hard work at ABC computers was well recognized and his superiors were satisfied with his performance. One day, Avinash, Rohan's team leader, gave him a file and instructed him to deliver it to Mr. Manoj, the General Manager of XYZ Chemicals, a Public Sector Unit (PSU). Avinash told Rohan that the contents of the file were confidential as it contained the company's quotation for a tender of 100 computers required by XYZ chemicals. Rohan felt encouraged that Avinash had chosen him for this important task. As instructed, Rohan reached the office of XYZ chemicals on time. While waiting for his turn to meet the General Manager, Rohan noticed the citizen's charter of the XYZ chemicals on the wall. Apart from explicit provisions for transparency and checking corruption, there was a dedicated section for grievance redressal in the citizen's charter. Rohan mentally appreciated the initiative of having a citizen's charter at public offices. On his turn, Rohan greeted Mr. Manoj and presented him with his company's quotations. Mr. Manoj looked visibly satisfied with the quotations, however, he asked Rohan as to what incentives there were for him personally, for approving the quotations. Rohan was shocked by this question, and before he could say anything, Mr. Manoj himself hinted that he expects 10% of the quotation value to be delivered to him, as a token of gratitude for approving the quotation of ABC computers over the quotations of other companies. A man of scruples, Rohan was offended at the proposition of Mr. Manoj, who was directly demanding a bribe for doing his stipulated duty. He requested Mr. Manoj to consider the quotations on their competitive merit, and to not embarrass him by demanding a bribe. Mr. Manoj asked Rohan to leave and also told him that his attitude may become a problem for him and his company in the future. Rohan felt harassed by the threats of Mr. Manoj. While leaving XYZ chemicals, Rohan remembered the grievance redressal section in the citizen's charter. He wrote a detailed application of complaint against Mr. Manoj on the letter head of ABC computers, and submitted it with the grievance redressal authority of XYZ chemicals. On returning to his office, he appraised Avinash about all that transpired at XYZ chemicals. Rohan expected his company to initiate an official complaint against Mr. Manoj. However, he was shocked with the response of his company. Avinash blamed Rohan for spoiling the relations of the company with a long-time client. He also questioned Rohan's authority for writing a complaint on the company's letterhead without consulting his superior. He further belittled Rohan's actions by telling him that Mr. Manoj has always ensured that ABC computers got preferential treatment over its competitors. Furthermore, Avinash asked Rohan to apologise to Mr. Manoj, and take back his complaint. He also hinted that if he refused to comply, his internship in the company will be ended with immediate effect. a) What are the ethical issues involved in this case study? b) Rohan considers you a wise person and seeks your advice. As a friend of Rohan, what advice will you give him under these circumstances? c) What are the reasons for the acceptance of this kind of corruption? What steps can be taken to tackle the same?

Answered by 1 topper · CSE 2021

Syllabus: Case Studies on above issues.