There is a report of racism at one such international airport of the country. Miss A has alleged that the immigration officer 'humiliated' her by repeatedly asking questions about her nationality. The officer looked at her passport and told you didn't look like an Indian. The officer also asked her other inappropriate questions like number of states in the country and the number of states bordering her state. Although she has not filed a formal complaint but the incident has gone viral on social media. There have been reactions also from all quarters including government of India. It is very shameful for the country that people belonging to a particular region are still doubted on their nationality. Suppose you are the head of the immigration department of the airport then a) Give your reaction to the above incident. b) Evaluate the following options and choose the most appropriate one, giving reasons i. No any courses of action will be taken as it is one-off incident. ii. Only warning should be issued to the officer that he should not repeat in future. iii. First allegation should be established and Miss A should be persuaded to file a formal complaint to proceed for disciplinary action against the officer. iv. Warning should be issued to the officer and a sensitisation programme should be initiated in the department about for appropriate conduct.

Answered by 1 topper · CSE 2016

Syllabus: Case Studies on above issues.