GS4 · 20 marks · 250 words

You are the Operations Manager at a fast-growing technology startup, NexGen Solutions, known for its innovative projects and timely delivery. The startup's environment is fast-paced, with tight deadlines and high expectations from clients and investors. Your current project, creating a cutting-edge AI based application, is critical for securing upcoming funding and partnerships. Your small, capable team includes four software developers and two project coordinators, with an equal number of men and women. Recently, the team has encountered major challenges. Priya, one of the female developers, has requested leave to care for her ailing mother. Meanwhile, another team member, Ayesha, is struggling to manage her workload along with caring for her infant child. As a result, other team members have taken on extra tasks, impacting their work-life balance and causing heightened stress. With the project deadline looming, tensions in the team have become visible. During a crucial project meeting, Karan, a senior developer, voices his frustration, saying, "Perhaps it's not ideal to have team members who can't fully commit during critical stages." Karan's remark triggers an immediate reaction. Neha, a project coordinator, finds his comment offensive and reports it to the Human Resources (HR) Department. She also hints that she might bring the issue to social media, which could harm the startup's image. The HR Department, located at the company's headquarters, investigates and recommends disciplinary action against Karan, emphasizing the importance of a respectful, inclusive workplace. Their recommendation puts you in a difficult situation. The project is already delayed, and losing a senior developer like Karan could jeopardize its timely completion. You are now faced with a complex dilemma. On one hand, it's vital to address the inappropriate comment and ensure a respectful work culture. On the other hand, you must keep the project on track without further demotivating your team. (a) Discuss the ethical issues involved in this case. (b) As the Operations Manager, how would you deal with the given situation? (c) Based on the case study, discuss the challenges faced by women at workplace. How can such challenges be addressed?

Answered by 4 toppers · CSE 2025

Syllabus: Case Studies on above issues.

How toppers approached it

From all 4 answers · about 300 words · 50% drew a diagram.

Opening

  • No separate opening3 of 4
  • A constitutional or legal provision1 of 4

Body

  • Points and prose3 of 4
  • Points1 of 4

Close

  • No separate close3 of 4
  • A quotation1 of 4

The toppers’ answers

Ishan BhatnagarAIR 5 · CSE 2025 · 304 wordsTheir whole copy

Opening

The present situation brings out a difficult situation of a high stress work culture with high work load, where Karan's remarks raise questions about mutual support, warmth and inclusivity and most crucially, dignity and entitlement of women in the workplace.

Body · points and prose

(a) Ethical issues involved →

Diagram
- Stakeholders - Operations manager - Priya - Ayesha - Next gen - Other team members - Clients (including Neha) - Karan
  • Ayesha & Priya → Personal commitments vs. professional obligation

  • ↓

  • Facing workplace discrimination

  • Team

    • Heavy targets, high workload
    • No work-life balance
    • Internal conflicts
  • Karan

    • Gender insensitivity
    • Professionalism is lacking
    • Lack of empathy, gender sensitivity
    • Perhaps has genuine work stress
Diagram
* clients & investors * unhealthy expectations * limited turn-around time * Next gen * lack of gender sensitization * absence of support systems for employees * overburden & burnout

(b) Dealing with situation → As operations manager, I would uphold the value of inclusive, gender-just, empathetic workplace.

Schutte et al. have argued that in high stress situations, workplace support is crucial to productivity.

steps → 1> victim justice by discussing feelings & experiences of Priya & Ayesha. If they consistently feel intimidated or uncomfortable with Karan, then he should be severely reprimanded, and if needed, suspended pending further inquiry.

2> Stakeholder-first approach | consult whole team regarding - (i) work force allocation (ii) work load (iii) Bandwidth to take on work

3> Support the team by - (i) Disciplinary action against Karan If victims/team discloses consistent attitude problem → destress the team by removing toxic element (ii) Reach out to other verticals to borrow other developers or programmers to reduce individual workload. (iii) prioritize task - as per scientific work Management of Samuel Taylor to implement most crucial tasks first. (iv) if still not feasible, push back the project.

(c) Addressing challenges faced by women-

Addressing long-term work culture - (i) Rigorous gender sensitization workshop for all people concerned. (ii) Rationalization of task-worker ratio. (iii) For the team - implement deadline policy which is participatory, realistic. (iv) Well-defined support systems for women - creches, maternity leave etc.

Diagram
- challenges faced - invisibilization of work - relegated to care based tasks - glass ceiling & pay gap - Deprived entitlements - e.g. maternity leave

Close · no separate close

None written.

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