UPSC Mains 2023 · GS IV · Q7 · 20 marks · 250 words · Case study

You are working as an executive in a nationalised bank for several years. One day one of your close colleagues tells you that her father is suffering from heart disease and needs surgery immediately to survive. She also tells you that she has no insurance and the operation will cost about ₹ 10 lakh. You are also aware of the fact that her husband is no more and that she is from a lower middle class family. You are empathetic about her situation. However, apart from expressing your sympathy, you do not have the resources to fund her. A few weeks later, you ask her about the well-being of her father and she informs you about his successful surgery and that he is recovering. She then confides in you that the bank manager was kind enough to facilitate the release of ₹ 10 lakh from a dormant account of someone to pay for the operation with a promise that it should be confidential and be repaid at the earliest. She has already started paying it back and will continue to do so until it is all returned.

  1. (a) What are the ethical issues involved ?
  2. (b) Evaluate the behaviour of the bank manager from an ethical point of view.
  3. (c) How would you react to the situation ?

हिन्दी में

कई सालों से आप एक राष्ट्रीयकृत बैंक में कार्यपालक के रूप में कार्य कर रहे हैं । एक दिन आपकी एक नज़दीकी सहकर्मी ने आपको बताया कि उसके पिताजी दिल की बीमारी से पीड़ित हैं और उन्हें बचाने के लिए तुरन्त ऑपरेशन की ज़रूरत है । उसने आपको यह भी बताया कि उसके पास कोई बीमा नहीं है और ऑपरेशन की लागत लगभग ₹ 10 लाख होगी । आप यह भी जानते हैं कि उसके पति नहीं रहे और वह निम्न-मध्यम-वर्ग परिवार से है । आप उसके हालात से समानुभूति रखते हैं । हालाँकि, सहानुभूति के अलावा आपके पास रकम देने के लिए संसाधन नहीं हैं । कुछ सप्ताह बाद, आप उसके पिताजी की कुशलता के बारे में पूछते हैं और वह आपको उनके ऑपरेशन की सफलता के बारे में सूचित करती है कि उन्हें स्वास्थ्य लाभ मिल रहा है । फिर उसने आपको गुप्त रूप से बताया कि बैंक मैनेजर इतने दयालु थे कि उन्होंने ₹ 10 लाख किसी के निष्क्रिय खाते से ऑपरेशन के लिए जारी कर दिए, इस वायदे के साथ कि यह गोपनीय होना चाहिए और जल्द-से-जल्द चुकाया जाए । उसने पहले ही रकम चुकाना शुरू कर दिया है और जब तक पूरी रकम चुकता नहीं हो जाती तब तक वह रकम भरती रहेगी ।

  1. (a) इसमें कौन-से नैतिक मुद्दे शामिल हैं ?
  2. (b) नैतिकता के नज़रिए से बैंक मैनेजर के व्यवहार का मूल्यांकन कीजिए ।
  3. (c) इस हालात में आपकी प्रतिक्रिया क्या होगी ?

How a topper answered the closest question

Toppers wrote this one in a test series: “You are working as an Assistant Section Officer in the District Development and Panchayat Office. One day, one of your close colleagues approaches you in deep distress. She tells you that her father is suffering from a severe liver condition, and the doctors have clearly stated that he must undergo liver transplant immediately in order to survive. She shares that she has no health insurance, and the surgery would cost around Rs 15 lakh. You are aware that her husband passed away a few years ago, and that she also has a four-year-old son with special needs. Just a few weeks ago, she also lost all her savings in a digital arrest scam. As a widow from a lower middle-class family, her options are extremely limited. Although you feel deeply empathetic, you are unable to offer financial assistance, as you do not have the resources to help. A few weeks later, you enquire about her father's health. She informs you that the liver transplant surgery was successful and that her father is now recovering steadily. Relieved, you ask how she managed to arrange the funds. Hesitantly, she confides that the District Development and Panchayat Officer (DDPO) helped her. Moved by her situation, the DDPO facilitated the release of Rs 15 lakh from the fund allocated to a rural sanitation scheme. The implementation of this scheme had been put on hold for a year due to technical issues and pending site approvals. She explains that the amount was provided on the assurance of strict confidentiality and with a commitment to repay it at the earliest. She expresses deep gratitude for the DDPO's timely help, which she believes saved her father's life. She has already begun repaying the money and will continue to do so until it is all returned. a. Discuss the ethical issues involved in the case. b. Examine the behavior of DDPO from an ethical point of view. c. How would you react to the situation?”

Dishant A NisarAIR 19 · CSE 2025 · 317 wordsTheir whole copy

Opening · a direct answer

The case presents a unique situation where for the right ends, wrong means were used as seen in public funds given by DDPO.

[A] Ethical Issues

Body · points

  1. Officials are custodians of public funds and it's diversion is unethical.

  2. Indicates DDPO's lack of accountability towards his job role.

  3. Dilemma of saving father of staff vs following procedural rules by DDPO.

  4. Moral Muteness of mine incase I do not speak up against the diversion.

  5. Ethical Blindness of woman and DDPO that do not see the unethical repercussions of the action.

  6. Non Availability of health insurance reflects poor penetration of social security in society.

  7. Confidentiality indicating 'collusive nature of corruption' (as even for right ends there was a misuse of authority)

B) Behaviour of DDPO from ethical point of view →

  1. Utilitarian Ethics → Saved life and helped employee, money will be returned and fund was inactive. → Can be justified as there is no negative consequences and 'Greatest Happiness of Greatest Number'.

  2. Deontological Ethics → Categorical Imperative of Honesty violated as responsibility towards the fund and public service.

  3. Virtue Ethics → DDPO was compassionate and inclusive. ↓ But he violated accountability, integrity.

  4. Code of Ethics and Code of Conduct violated → A civil servant must be honest and not do malpractice.

[C] My Reaction

  1. Priority of →
Diagram
* A bar chart showing three levels of priority: * Highest bar: Accountability to public * Middle bar: Uphold ethical duty * Lowest bar: Help colleague
  1. I would sensitively confront the DDPO and colleague to ensure that money is returned to the fund.

  2. Request her to make alternate arrangement → Explore crowdfunding → Seek help from NGOs → From civil servants lobby.

  3. Urge them to inform higher authorities of their action or warn that you would have to complaint. → Cannot allow small moral lapse in judgement as tomorrow it can become bigger.

  4. My reaction is based on ensuring right means are used.

Close · a summary

Thus, balancing integrity and accountability is important in civil services.

2 more toppers’ answers to this question, part by part, and how they all approached it: open the question.

Toppers’ answers to other close questions

Source: UPSC, Civil Services (Main) Examination 2023, General Studies Paper IV, Q7. The paper on upsc.gov.in. Themes and links to toppers’ answers are by UPSC Grade, not by UPSC.