Question 1(a) · 10 marks · 207 words written
Explain the relevance of the following in the context of civil service:
Opening · one block, no separate opening
| Term | Definition | Relevance |
|---|---|---|
| i) Public trust | The trust of public in the impartiality, integrity of the administration | Leads to better service motive & quality of service delivery. |
Body · points and prose
e.g: Public trust in ECI leads to more voting participation | | ii) Compassion | It is the emotion of understanding the other's perspective & being motivated to help them. | => Ensures self-motivation & being agents of social change. e.g: PDS on compassionate grounds reduces starvation deaths | | iii) Objectivity | It is the quality of deciding the case based on the merit without any personal bias, prejudice, etc | Ensures non-partisanship, impartiality in contracts, cases, etc. e.g: Civil servant needs to ensure objectivity in land revenue cases to build trust | | iv) Integrity | Coherence of thought, speech and action while adhering to ones highest moral values | Leads to public trust, Zero tolerance for corruption, ethical work-culture, etc. e.g: Ashok Khemka | | v) Fortitude | Perseverance in face of odds and difficulties | Leads to self-motivation and upholding of trust of public. e.
Close · one block, no separate close
g: In case of political pressure, a civil servant who has fortitude will ensure integrity & not budge which will increase public trust |