AIR 32 · CSE 2024 · GS2 · 28 pages

Utkarsh Yadav: GS2 answer copy

10 answers by Utkarsh Yadav, as written in the test. Each question opens a page with how other toppers answered it.

The questions

The answers

Question 1 · 10 marks · 158 words written

Critically analyse the role of the Citizen's Charters in ensuring transparent and accountable governance in India. Suggest measures to overcome the associated limitations and realise their full potential in the Indian context.

Opening

Citizen's Charter (CC) is a set of commitments made by an organisation regarding standards of public service delivery.

Body

Role of Citizen's Charter (CC)

(1) Promotes timely delivery of services (2) Ensures accountability by laying clear standards and grievance redressal when standards not met. (3) Promotes transparent decision making and service delivery, reduce red-tape. (4) Promotes citizen's participation and enhances citizen's trust with quality service delivery

Associated limitations

(1) Not formulated in regional languages. (2) No consultative formulation → bureaucratic charters.

Diagram
(3) lack capacity to implement ↓ (lacks ← Others → (4) no legal awareness) backing

Measures to realise potential

(1) 2nd ARC: Give legal enforcement. Ex: Rajasthan model: Guaranteed Public Service delivery Act (2) wide spread consultation with civil society, NGOs, before formulation. (3) incentives and promotions based on charter implementation. (4) No one size fits all → separate department should have separate charter. (5) Sevottam model to benchmark charters.

Close

The above measures will go a long way in improving Citizen's Charter and making them a tool of Citizen-Centric Governance.