Question 1(a) · 10 marks · 153 words written
Opening
The constitution of India envisages a public service welfare motive, which needs empathy & compassion at the forefront.
Empathy - refers to the ability to understand the feelings & distresses of others by putting yourself in their situation.
Body · points and prose
e.g.: feeling for a landless labourer's concerns
Compassion - refers to general feeling of kindness towards sufferings of others with a genuine desire to help. e.g.: Compassion towards minority sufferings.
Close · a summary
A public servant must develop empathy & Compassion to deal with a variety of situations, pressures, demands of beneficiary and efficient public service delivery.
For instance, a compassionate public servant in Indore district himself helped an old lady with no digital literacy to fill online application of digital land recording.
Empathy towards beneficiaries will help true identification & timely delivery of housing schemes, DBT & others.
Empathy and compassion make the approach of civil servants more humane, and the service truly operable with welfare motives.