Question 2(a) · 341 words written
Opening · no separate opening
None written.
Body · points
Traditional Ethics
- Notion of justice based on idea of collective social good like declaring transgenders as illegal (Sec 377)
II) The fair allocation on the core of "welfare society" bec. Eg:- Reservation for backward sections
III) Obligation towards social development by ways like Right To Education (Art 21(A))
Ethics of care
- Connectedness between different segments like Vasudaiva Kutumbakam idea
II) Promoting care by ways of compassion like care for adults at home
In my accordance, care ethics is more suitable because :-
- It helps public servant to overcome 'iron cage of rationality', by having compassion like Avinash Sharan sending his wards to Government school.
II) It shifts the narrative towards inclusive governance like creating Garima Greh for transgender in Kerala.
III) Expanding domain towards public centric governance like IAS Prashant Nair, Operation Sulamani for food security.
However, traditional ethics can complement
- The impartiality in action to prevent political interference
II) Ensure commitment to fulfil spirit of "rule of law"
Thus public service needs broader ethics for ethical governance.
2(b) Quality in service delivery refers to overcoming 'just doing duty' with sense of transparency, accountability and responsibility with ethical governance.
Components of service quality
- Transparency :- To ensure dissemination of information like Telangana Open data governance
II) Accountability :- Through timely feedbacks like CPGRAMS portal
III) Commitment :- Towards inclusivity like showcase fortitude in disaster management
IV) Integrity :- Consistency in action Eg: Vinod Rai exposing 2G scams as CAG
V) Impartiality :- To prevent exclusion like objective allocation with adequate public information
Ways and means to ensure
- In terms of efficiency, by means of comprehensive training like teaching modern ways like e-governance
Close · a summary
II) The economic evaluation by ways of public audits or Jan Bhagidari for utilization of public funds
III) The effectiveness through means like integrity pacts and upholding them answerable through RTI
IV) The need for evaluation mechanism with grievance redressal as Sevottam Model by DARPG
V) The role of citizen charter to ensure consistency with commitment
Thus quality holds importance for inclusive governance.