AIR 3 · CSE 2019 · GS2 · 52 pages

Pratibha Verma: GS2 answer copy

20 answers by Pratibha Verma, as written in the test. Each question opens a page with how other toppers answered it.

The questions

The answers

Question 1 · 10 marks · 170 words written

Citizens' Charters make administration both accountable and citizen-friendly. However, over time, in a large number of offices, Citizens' Charters have fallen into disuse. Suggest measures that can make these charters effective tools for bringing accountability in public service.

Opening · a definition

Citizen charters are documents outlining commitment of an office towards public delivery of service. It includes rights of citizen, quality commitment, timebound delivery & grievance redressal mechanism among other things. Thus answerability of office towards public increases with public awareness about their rights and entitlement. Therefore citizen charters are important tool in increasing accountability and be responsive to people. However its use has decreased -

Body · points

(1) Not compulsory to release citizen charters. (2) No legal accountability and compulsion to adhere to promises (3) Grievance redressal mechanism not in place. (4) Rampant corruption and low public service values decrease quality. (5) Offices dont have moral & ethical obligation to follow citizen charters. They treat it as orders from seniors.

Measures to improve - (1) Along with citizen charters, need to enact public service guarantee act as e.g. in Madhya Pradesh. (2) Strengthen grievance redressal e.g. CPGRAMS → online tracking. (3) Code of conduct & ethics should include relevant provisions. (4) Training of officials on how to deliver promises. (5) Curb corruption

Close · no separate close

None written.