Question 1(i) · 183 words written
Opening · a definition
None written.
Body · points
(i) Intellectual Integrity involves having a cognition which is consistently questioning. Such mind is always on a spirit of enquiry to make things better.
Role:
Taking decisions based on objective facts and questioning contrasting evidences. (eg): Done by CAG - Vinod Rai
Developing a scientific temper to challenge prejudices: (eg): Challenging constraints at work
Helps develop new novel solutions. (eg): IAS Awanish Sharan - developed Bike Ambulances.
The need is for consistency to ensure wholeness in action in letter & spirit.
(ii) Citizen Charter brought under Sevottam Model is a written statement having promises for standard/time/quality of service with grievance redressal.
Role in good governance:
Responsiveness: by having key designated officer for all services. (eg: MEA passport seva)
Accountability: as duties are assigned under charter (eg: Reply to complaint in 48 Hrs under RTI).
Consensus oriented: used during making of charter through participation.
Transparency: as all activities can be monitored from outside by public.
Close · a source
(eg: Railways Charter: Tracking complaint online)
Citizen Charters can be made even better for governance via recommendations of '2nd ARC 12th Report'.