Emotional Intelligence

"Emotion can lead to our worst decisions or our best ones: The difference is emotional intelligence." In light of the given statement, illustrate how emotional intelligence is critical in decision making. How can it help a civil servant in taking prudent decisions?

10 marks · 150 words · Answered by 1 topper · CSE 2015

Emotional Intelligence

You are a middle ranked MCD employee, overseeing an anti-encroachment drive in New Delhi in order to broaden a very busy road. Many illegal constructions on the road have been demolished. It was all happening without much protest but when the bulldozer reached near an illegal religious construction, some people belonging to that particular community came out and formed a human chain to stop the demolition. At the same time some people from another religious group came out insisting the immediate demolition of the site. Both groups were about to clash violently. You handled the situation quite well, by pacifying the crowd and calling in enough police force, which was prepared in advance to deal with such a situation, nonetheless, the above incident raises the following serious questions: (a) What kind of Psycho-emotional and attitudinal factors give birth to this religious competitiveness? (b) What is the use of emotional intelligence if such a situation arises? Discuss. (c) How can religion be used as a uniting force instead of a dividing one? Answer the above questions from an ethical perspective.

20 marks · 250 words · Answered by 1 topper · CSE 2015

Emotional IntelligenceEthical Dilemmas in Government