Read the following case studies and answer accordingly with proper justifications. Answer should not exceed 250 words each 4 x 20 = 80 (a) You and Romi are the respective in-charge of two subunits in a government organization, with both working under the General Manager Thakur Seth. Your organization contracts out work to two private sector firms: Shreya Services and Aziz Services. Both of them are fully competent and have done good work. Both you and Romi have encouraged Thakur Seth to spread the work between these two contractors equitably to create some beneficial competition. But over the last 3 years, only Shreya Services has received the larger contracts, which transcends the level of your subunits and thus are out of your purview. Thakur Seth insists that Shreya Services has done fine work and there is no need to change. He talks about continuity and proven performance, and argues that stability serves the good of the department by reducing transaction costs and thereby increasing efficiency. You and Romi have argued for including Aziz Services in the major contracts, not only because it does good work but because it is a smaller firm that needs government contracts to get well established. You believe that a combination of equally excellent performance and compensatory justice for smaller firms that are struggling to compete, make Aziz Services even more deserving of a share in the big contracts. However, Thakur Seth is not willing to budge from his seemingly unreasonable position. Aziz Services being a firm held by the minority community, you and Romi discuss the possibility that Thakur Seth may be biased in consistently rejecting Aziz Services out of hand for the bigger contracts. The two of you try to find out an alternative explanation for Thakur Seth's conduct, but it is difficult not to interpret his actions as being motivated on communal grounds. Design an approach to address this serious problem of apparent inequity and perhaps communal bias. Keep in mind that this is not just an isolated incident; it represents a pattern of practice with potentially serious consequences for the organization and the contractors and implications for cultural norms of the organization. List the steps that you would take to address the problem.

Answered by 1 topper · CSE 2013

Syllabus: Case Studies on above issues.