GS4 · 10 marks · 150 words

Human values emphasise the humane aspects of public servants, whereas public service values focus on the transparency and effectiveness of service delivery. Do you think these value systems conflict with or complement each other? Justify your perspective with relevant examples.

Answered by 3 toppers · CSE 2024

Civil Service Values Human Values Empathy and Compassion Ethical Dilemmas in Government

Syllabus: Aptitude and foundational values for Civil Service, integrity, impartiality and non-partisanship, objectivity, dedication to public service, empathy, tolerance and compassion towards the weaker-sections.

How toppers approached it

From all 3 answers · about 160 words.

Opening

No separate opening2 of 3
A definition1 of 3

Body

Points and prose2 of 3
Points1 of 3

A way forward2 of 3
A summary1 of 3

The toppers’ answers

Rahul ShekharAIR 46 · CSE 2024 · 162 wordsTheir whole copy

Opening

Human values like care, cooperation, love etc. are the outcomes that public service values seek to create like efficiency, good governance.

Body · points and prose

Usually complementary -

Human values	Public service values
1) Peace	1) Impartiality
Eg. secularism creates peace
→ Religious impartiality.
2) Care and compassion	1) Last mile delivery
Eg. PM Street vendors Act;
Rights of disabled Act etc.
3) Truthfulness	1) Integrity → highest
public value
Eg. integrity awards in
Nepal.
4) Non-deception	1) Accountability
Eg. social audit
5) Cooperation	1) Coordination and
effectiveness
Eg. e-governance

Sometimes conflicting -

Openness conflicts with confidentiality. Eg. Official Secrets Act.
Freedom may conflict with wider public order maintenance.

Close · a summary

Eg. A curfew to curb violence.

Thus public service values must be imbibed to create well being of society and human values.

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Public and civil service values and ethics in public administration: their status, and the problems of holding to them.

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