UPSC Mains 2021 · GS IV · Q9 · 20 marks · 250 words · Case study

An elevated corridor is being constructed to reduce traffic congestion in the capital of a particular state. You have been selected as project manager of this prestigious project on your professional competence and experience. The deadline is to complete the project in next two years by 30 June, 2021, since this project is to be inaugurated by the Chief Minister before the elections are announced in the second week of July 2021. While carrying out the surprise inspection by inspecting team, a minor crack was noticed in one of the piers of the elevated corridor possibly due to poor material used. You immediately informed the chief engineer and stopped further work. It was assessed by you that minimum three piers of the elevated corridor have to be demolished and reconstructed. But this process will delay the project minimum by four to six months. But the chief engineer overruled the observation of inspecting team on the ground that it was a minor crack which will not in any way impact the strength and durability of the bridge. He ordered you to overlook the observation of inspecting team and continue working with same speed and tempo. He informed you that the minister does not want any delay as he wants the Chief Minister to inaugurate the elevated corridor before the elections are declared. Also informed you that the contractor is far relative of the minister and he wants him to finish the project. He also gave you hint that your further promotion as additional chief engineer is under consideration with the ministry. However, you strongly felt that the minor crack in the pier of the elevated corridor will adversely affect the health and life of the bridge and therefore it will be very dangerous not to repair the elevated corridor.

  1. (a) Under the given conditions, what are the options available to you as a project manager?
  2. (b) What are the ethical dilemmas being faced by the project manager?
  3. (c) What are the professional challenges likely to be faced by the project manager and his response to overcome such challenges?
  4. (d) What can be the consequences of overlooking the observation raised by the inspecting team?

हिन्दी में

किसी राज्य-विशेष की राजधानी में यातायात की भीड़ को कम करने के लिए एक एलिवेटेड कॉरिडोर का निर्माण किया जा रहा है। आपकी पेशेवर क्षमता और अनुभव के आधार पर आपको इस प्रतिष्ठित परियोजना के परियोजना प्रबंधक के रूप में चुना गया है। अगले दो वर्षों में परियोजना को पूरा करने की समय-सीमा 30 जून, 2021 है क्योंकि इसका उद्घाटन मुख्यमंत्री द्वारा जुलाई 2021 के दूसरे सप्ताह में चुनाव की घोषणा से पहले होना है। निरीक्षण दल द्वारा औचक निरीक्षण करते समय, संभवतः खराब सामग्री के इस्तेमाल के कारण एलिवेटेड कॉरिडोर के एक पाये में एक छोटी-सी दरार देखी गई थी। आपने तुरंत मुख्य अभियंता को सूचित किया और आगे का काम रोक दिया। आपके द्वारा यह आकलन किया गया था कि एलिवेटेड कॉरिडोर के कम-से-कम तीन पायों को तोड़ना और उनका पुनर्निर्माण किया जाना है। परंतु यह प्रक्रिया परियोजना में कम-से-कम चार से छः महीने की देरी कर देगी। किन्तु मुख्य अभियंता ने निरीक्षण दल के अवलोकन को इस आधार पर निरस्त कर दिया कि यह एक छोटी-सी दरार है जो किसी भी तरह से पुल की क्षमता और टिकाऊपन को प्रभावित नहीं करेगी। उसने आपको निरीक्षण दल के अवलोकन की अनदेखी कर उसी गति तथा लय के साथ काम जारी रखने का आदेश दिया। उसने आपको सूचित किया कि मंत्री कोई देरी नहीं चाहते हैं क्योंकि वे एलिवेटेड कॉरिडोर का उद्घाटन मुख्यमंत्री से चुनाव की घोषणा होने से पहले करवाना चाहते हैं। यह भी सूचित किया कि ठेकेदार मंत्री का दूर का रिश्तेदार है और वे चाहते हैं कि वह इस परियोजना को पूरा करे। उसने आपको इशारा भी किया कि अतिरिक्त मुख्य अभियंता के रूप में आपकी आगे की पदोन्नति मंत्रालय के विचाराधीन है। तथापि आपने दृढ़ता से महसूस किया कि एलिवेटेड कॉरिडोर के पाये में छोटी-सी दरार पुल की क्षमता और जीवनकाल पर प्रतिकूल प्रभाव डालेगी और इसलिए एलिवेटेड कॉरिडोर की मरम्मत न करना बहुत खतरनाक होगा।

  1. (a) दी गई शर्तों के तहत परियोजना प्रबंधक के रूप में आपके पास कौन-से विकल्प उपलब्ध हैं?
  2. (b) वे कौन-सी नैतिक दुविधाएँ हैं, जिनका परियोजना प्रबंधक सामना कर रहा है?
  3. (c) परियोजना प्रबंधक द्वारा सामना की जाने वाली व्यावसायिक चुनौतियाँ क्या हैं और उन चुनौतियों से पार पाने के लिए उसकी प्रतिक्रिया क्या है?
  4. (d) निरीक्षण दल द्वारा उठाए गए अवलोकन की अनदेखी के परिणाम क्या हो सकते हैं?

How a topper answered the closest question

Toppers wrote this one in a test series: “A rail overbridge (ROB) is being planned in the capital city of a central Indian state. The project aims to reduce traffic congestion and ease delays at railway crossings, which affect thousands of daily commuters. It had been a long-standing demand of local residents, and the government approved it to address persistent traffic bottlenecks in the area. The project is to be executed by the State Public Works Department (PWD), with a strict completion deadline of one year i.e. 31st July 2026. The PWD Minister, who is also the local MLA, is scheduled to inaugurate the project in the third week of August 2026. This is planned to take place shortly before the expected announcement of state elections. Ramesh has been selected as the project manager of this prestigious assignment on the basis of his professional competence and experience. While reviewing the approved design plans in preparation for execution, Ramesh identifies a serious flaw. The proposed alignment includes a sharp 90-degree turn, incorporated due to spatial constraints between an electrified railway line on one side and ongoing metro construction on the other. From a technical standpoint, Ramesh believes the design is unsafe. It increases the risk of vehicular accidents, especially for heavy vehicles, and may lead to long-term inconvenience for road users. Ramesh promptly raises the issue with the Chief Engineer. However, the Chief Engineer overrules the concern. He states that the General Arrangement Drawing (GAD) has already been approved by the Bridge Engineering Department, in coordination with Indian Railways. He points out that revisiting the design at this stage shall result in project delays, increased expenditure, and unwanted political attention. Subsequently, Ramesh comes to know that the contractor awarded the tender to execute the project is a close relative of the PWD Minister. He also receives unofficial communication suggesting that his promotion to Additional Chief Engineer is under active consideration, but could be jeopardised if he creates "unnecessary hurdles" in the project's timely completion. The incumbent state government is eager to complete the overbridge before the elections and present it as a major developmental achievement. This adds to the pressure on Ramesh to expedite project execution without raising further objections. Nonetheless, he remains convinced that the current design is flawed and could have grave implications for public safety if left unaddressed. Meanwhile, the bridge design has also attracted widespread public attention after being published in a leading local newspaper. Images of the sharp 90-degree turn went viral on social media, drawing criticism and ridicule. Several engineering experts have publicly flagged the alignment as a potential safety hazard, reinforcing Ramesh's concerns. a) Under the given conditions, what are the options available to Ramesh as a project manager? b) What are the ethical dilemmas being faced by Ramesh? c) What are the professional challenges likely to be faced by Ramesh and his response to overcome such challenges?”

Ashmil Shah251 wordsTheir whole copy

Opening

The given case highlights the pertinent challenge of political interference and checks one's probity, professional integrity and use of proper emotional intelligence. (A) Options available to Ramesh:

Body · points and prose

  • Ethical prudency
  • Persuasion
  • Nepotism
  • Rule of law
  • Procedural integrity
  • Leadership

diagram

  • Stakeholders [Y-axis]
  • Intensity [X-axis]
  • Y-axis entries:
    • The public / Commuters
    • PWD department
    • I, Professional project manager
    • Contractor
    • MLA

(A) Options available to Ramesh:

(1) To stop the construction in his capacity as project manager

MeritDemerit
(1) Public safety secured(1) Potential backlash
(2) Procedural integrity(2) Demotion in department
(3) Upholds Kantian ethics(3) Public outcry over delay

(2) To keep silent and let the construction proceed

diagram

  • Merit
    • Promotion for Ramesh
    • Support from colleagues
    • Construction on time
  • Demerit
    • Potential disaster
    • lives at stake
    • lack of ethical prudence

(3) To resign from the post

diagram

  • Merit
    • Might impact in better design
    • Public support
    • Saves crisis of conscience
  • Demerit
    • Not in terms with Socratic idealism
    • Professional setback
    • Project may continue

(4) Approach seniors & use persuasion skills with design officers

diagram

  • Merit
    • Conscience clean
    • might change plan
    • shows leadership qualities
  • Demerit
    • Time consuming
    • may not success
    • Potential backlash

(b) Ethical dilemmas faced

(1) Procedural integrity Vs the following the political order. (2) To expose it to the design flaw to public or maintain decorum of confidentiality. (3) Professional advancement Vs moral principles (4) Timely completion Vs the Competency in Construction. (5) Public safety Vs political pressure (6) Professional etiquette Vs holding rule of law.

(c) Professional challenges likely to be faced by Ramesh.

(1) Demotion or promotion withheld. (2) Rubbing off his concern as the General Arrangement Drawing have accepted the construction. (3) His success as an officer and as an engineer - either one will get compromised. (4) His credibility in question. (5) Potential disaster & investigation on Ramesh.

Close · a way forward

Thus, Ramesh should prioritise the welfare of larger section, the people. Purpose of the overbridge is to ease the commutation - it should not end up as disaster. Professional integrity needs to be upheld.

2 more toppers’ answers to this question, part by part, and how they all approached it: open the question.

Toppers’ answers to other close questions

Source: UPSC, Civil Services (Main) Examination 2021, General Studies Paper IV, Q9. The paper on upsc.gov.in. Themes and links to toppers’ answers are by UPSC Grade, not by UPSC.