Surabhi YadavAIR 14 · CSE 2025 · 175 wordsTheir whole copy
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Body · points
Transformation in welfare state & new type of civil services
(1) State has become enabler of welfare rather than direct intervention. → stabilising inflation through monetary policy, rather than directly deciding prices of commodity.
(2) Civil services → more tech enabled (e-gov) → managing increasing inequalities → New distress - Media (social) - increasing demand for good governance - RTI etc.
Challenges in Service Delivery
(1) Problem of Inclusion: of non-desired beneficiaries.
(2) Problem of Exclusion: eg Mandatory Aadhar for Ration card - Death of girl.
(3) Digital divide: with e-governance, comes challenge of generation not technologically enabled.
(4) Corruption: by powerful.
(5) Last Mile connectivity: lack of efficient transportation.
Adequate Reforms
(1) Government reaching last mile eg Online Home service delivery by Delhi government.
(2) Setup Health care centres at local level.
(3) Enable Jan Seva Kendra with more transparency & accountability.
(4) Reduce opaqueness through Section 8 of RTI.
Close · a summary
The world is changing & new changes comes with new challenges. But need to keep evolving & effective governance could help.
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