UPSC Mains 2013 · GS IV · Q14 · 20 marks · 250 words · Case study

You are the Executive Director of an upcoming Infotech Company which is making a name for itself in the market. Mr. *A*, who is a star performer, is heading the marketing team. In a short period of one year, he has helped in doubling the revenues as well as creating a high brand equity for the Company so much so that you are thinking of promoting him. However, you have been receiving information from many corners about his attitude towards the female colleagues; particularly his habit of making loose comments on women. In addition, he regularly sends indecent SMS’s to all the team members including his female colleagues. One day, late in the evening, Mrs. *X*, who is one of Mr. *A*’s team members, comes to you visibly disturbed. She complains against the continued misconduct of Mr. *A*, who has been making undesirable advances towards her and has even tried to touch her inappropriately in his cabin. She tenders her resignation and leaves your office.

  1. (a) What are the options available to you?
  2. (b) Evaluate each of these options and choose the option you would adopt, giving reasons.

हिन्दी में

आप उभरती हुई एक ऐसी सूचना तकनीकी कम्पनी के कार्यकारी निदेशक हैं जो बाजार में नाम कमा रही है। कम्पनी के नायक कर्ता, क्रय-विक्रय दल के प्रमुख श्री *A* हैं। एक वर्ष की अल्पावधि में उन्होंने कम्पनी के राजस्व को दुगुना करने में योगदान दिया है और कम्पनी के शेयर को उच्च मूल्य वर्ग में स्थापित किया है, जिसके कारण आप उन्हें पदोन्नत करने पर विचार कर रहे हैं। परन्तु आपको कई स्रोतों से महिला सहयोगियों के प्रति उनके रवैये की, विशेषकर महिलाओं पर असंयत टिप्पणियाँ करने की आदत की, सूचना मिल रही है। इसके अतिरिक्त वह दल के अन्य सदस्यों, जिनमें महिलाएँ भी सम्मिलित हैं, को नियमित रूप से अभद्र SMS भी भेजते हैं। एक दिन देर शाम श्री *A* के दल की एक सदस्या श्रीमती *X* आपके पास आती है जो बहुत परेशान दिखती है, और श्री *A* के सतत दुराचरण की शिकायत करती है, जो उनके प्रति अवांछनीय प्रस्ताव रखते रहते हैं और अपने कक्ष में उन्हें अनुपयुक्त रूप से स्पर्श करने की चेष्टा तक की है। वह महिला अपना त्यागपत्र देकर कार्यालय से चली जाती है।

  1. (a) आपके पास क्या-क्या विकल्प उपलब्ध हैं?
  2. (b) इनमें से प्रत्येक विकल्प का मूल्यांकन कीजिए एवं जिस विकल्प को आप चुनते हैं, उसे चुनने के कारण दीजिए।

How a topper answered the closest question

Toppers wrote this one in a test series: “You are the managing director of an upcoming advertising company which has made a name for itself in the market in a very short time. Varun is a star employee of your company who has consistently given good performance. Some of the most popular advertisements of the company, in recent times, have been an outcome of Varun's creative ideas. Since his joining, Varun has helped in almost doubling the revenues of the company, by bringing new clients and improving the brand equity of the company. You place high value in Varun's professional competence and are in the process of giving him a bigger responsibility in the company. However, you have been hearing rumours from various sections about the attitude of Varun towards his female colleagues. It has come to your notice that Varun is habitual of passing loose and lewd comments on the female employees of the company. Furthermore, Varun regularly sends indecent messages on phone to all the employees, including female workers. One day, Geetanjali, an employee working in Varun's team comes to you visibly disturbed. She complains to you about the repeated misbehaviour of Varun towards her. She informs you that Varun has on many occasions made undesirable physical advances towards her. She also tells that last evening before her shift was about to end, Varun called her in his cabin and tried to touch her inappropriately. She requests you to conduct an enquiry by the internal complaints committee (formed under POSH Act). She also tells you that in case appropriate action is not taken against Varun, she will be forced to resign from her position. You personally know Geetanjali as a dedicated and honest employee of the company. You are aware that she is the sole breadwinner of her family and has to support her teen-age brother and ailing mother. You also understand that unless the situation was really serious, Geetanjali would not have thought of resignation. On the other hand, an enquiry against Varun may affect the financial growth of the company. Also, you know that if Varun is fired for his actions, many big clients may leave the company. a) What are the ethical issues involved in this case study? b) Evaluate the different options available to you. In this situation, which option will you adopt and why? c) What steps will you take to ensure a safer workplace for women in your company?”

Riju ShrivastavaAIR 124 · CSE 2021 · 386 wordsTheir whole copy

Opening · a quotation

I treat the progress made by an organisation, nation or civilization by the way it treats its women

Body · points and prose

  • Dr. B. R. Ambedkar.

This case study presents before us violence (sexual/ physical) against women and corporate ethics principle to be taken care of.

Ethical issues :-

  1. Dignity of women (Art 37, 39), Art 51e of fundamental duty violated by Varun. Vishaka guidelines, POSH Act also violated.

  2. Corporate ethics - to value principles over profit would be unethical. Gandhiji also called commerce without morality a sin.

  3. Spillover effect on other female employees - work culture affected.

  4. No operant conditioning - right punishment structure/incentive for employees.

  5. Deontological ethics would be compromised if no action is taken against Varun for business motive.

Different options :-

  1. Do not take action against Varun. [call of conscience compromised] X

  2. Ask Geetanjali to take her complaint back and raise her Salary as reputation of company at stake. [same as a → crises of conscience] X

  3. Go on leave or consult seniors and do as they say. [Escapist attitude] X

  4. Take a holistic approach

Short term: → enquire → take Geetanjali in cognisance

Long term: → so that such incidents do not happen.

Option to be chosen with reason

I will opt for option 4 & proceed as:

  1. Register Geetanjali's complain in Ethics committee/Internal Complaint committee.
  2. Develop report & enquiry as soon as possible, taking other employees opinion → if guilty (Varun) → his resignation + action → if not → talk to Geetanjali
  3. Long term → Integrity check before recruiting e.g - Tata

Reason :- Leadership and Dignity (Duty ethics) of women (virtue ethics) have to be followed. Positive precedent has to be set up.

Steps to be taken for safer workplace :-

  1. Individual steps :-

  2. SHE help box to vent out any grievance.

  3. confidence building workshops and share your feeling sessions eq-google. → inclusive work culture.

Gender Aware Sensitive Secure Empower Responsive Technology → ASSERT approach where organisations can be gender ASSERTive

Institutional Steps :-

  1. 360° peer review - ethical to ensure accountability.
  2. POSH Act and Vishaka guidelines to be followed in letter & spirit.

The spirit of Nari-Tu Narayani is mandatory for business to strive.

Close · a quotation

— Goud Swami vivekananda.

1 more topper’s answer to this question, part by part, and how they all approached it: open the question.

Toppers’ answers to other close questions

Source: UPSC, Civil Services (Main) Examination 2013, General Studies Paper IV, Q14. The paper on upsc.gov.in. Themes and links to toppers’ answers are by UPSC Grade, not by UPSC.